We do our best to ensure that our customers are fully satisfied with our products. Please keep us informed of any feedback as we always love to hear from you on how to serve you better. Please note that all sales are final and non-refundable. In the event you wish to exchange your products, please note that you would bear the shipping costs. We cannot accept exchanges on opened products.

If there is a problem with your order, please contact us at customercare@wurassecret.com within 3 working days upon receipt. All exchanges must be shipped within 7 business days.

If you have received damaged or incorrect items, please send an email within 3 working days of delivery. In order for the exchange to occur, you must provide photos of incorrect or damaged items.

We do not offer refunds/exchanges on international orders.